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FAQ

How do I view my order status? You can check the status of your recent order by visiting your Order Tracking.

What types of payments do you accept? Credit cards accepted: American Express, Discover, MasterCard, Visa, and PayPal.

Can I modify or cancel my order? Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

Can I order by phone?  Yes, you can order by phone during our normal business hours Monday-Friday 9 am -7pm. Please note: ordering directly online is the quickest way to complete a transaction.

Do you restock items that are sold out? Unfortunately, we do not restock many of our items. Sorry we just love to keep up with the latest trends.

Can I cancel my jewelry party? Yes, you can cancel a jewelry party but there must be a 36 hour notice. If you cancel your jewelry party within 24 hours The Pink Elephant, LLC is subjected to charge a $25.00 cancellation fee.



 

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